Cancellation Policy

Nothing is owed until payment is completed. If you change your mind at checkout, simply leave — no order is placed and nothing is charged.

You can cancel a paid order for a full refund as long as delivery has not started. Delivery usually begins within minutes of payment, so contact us straight away if you want to cancel.

Delivery already made cannot be taken back, so a started order can no longer be cancelled in full.

Where our supplier can stop the rest of the order, we will stop it and refund the part that was not delivered, as set out in our Refund Policy.

We may cancel an order that cannot be delivered — for example when the link is private, invalid or restricted, or when a service becomes unavailable from our supplier — or that we believe is fraudulent or breaks our Terms of Service.

When we cancel an order, anything not delivered is refunded to you in full.

Email support@socialarrives.com with your order number, or reply to your order confirmation. The order number is in your confirmation email and on the tracking page. We aim to respond within 24 hours.

Please include the order number: without it we cannot find the order quickly, and every minute counts once an order is paid.

Refunds for cancelled orders go back to the original payment method, or to your account balance if you prefer. Timing and exchange-rate differences are explained in our Refund Policy.

If you deal with us as a consumer, you may have cancellation rights under local law that this policy cannot reduce.

Because delivery normally begins within minutes, you are asking us to start supplying the service immediately. Where a statutory cancellation period applies to digital services, it may be lost once delivery has begun — but anything not yet delivered is still refundable.