Refund Policy

Delivery never started. If an order has not begun delivering and cannot be delivered, we refund it in full.

We cancelled your order. If we refuse or cancel an undelivered order for any reason, it is refunded in full.

We could not accept the order. If a service becomes unavailable from our supplier after you paid, we refund it in full.

Duplicate payment. If you were charged twice for the same order, the duplicate is refunded.

If a supplier delivers only part of an order and cannot complete it, we mark the order partial and refund the undelivered portion. You do not need to notice it, ask for it, or chase it — it happens when the order is closed as partial.

The refunded portion is credited to your account balance, which you can use against a future order. If you would rather have it returned to your original payment method, ask us and we will do that instead.

The order was delivered as described. Once the metric has been delivered, the service has been supplied and is not refundable.

You submitted the wrong link. Delivery to an incorrect but valid link cannot be recalled. Check the link before ordering.

Your account was private, restricted or region-locked at the time of ordering, preventing delivery.

You changed the account or removed the content mid-order, causing the remainder to fail.

The platform removed your content or restricted your account after delivery.

You are dissatisfied with an outcome we never promised — virality, revenue, monetisation, playlist placement, or engagement from a particular audience.

Some drop-off is normal on every platform: accounts are deactivated and inactive profiles are pruned. Services listed with a refill guarantee are topped back up within the stated window rather than refunded.

Refill is the remedy for drop-off; refund is not. If a refill cannot be completed because the link is no longer reachable, we will tell you rather than leaving it open.

Delivery is deliberately gradual and often slows toward the end of an order. An order that is still moving is working normally, and we do not refund an order for being slower than you expected.

If the delivered count has not moved for a full day, tell us. We will chase the supplier, and if it cannot be completed we will refund the undelivered portion.

Email support@socialarrives.com with your order number and what went wrong. The order number is in your confirmation email and on the tracking page. We aim to respond within 24 hours.

Approved refunds are returned to the original PayPal account, or credited to your balance if you prefer. Card refunds through PayPal typically appear within 3–5 business days, though your bank controls the final timing.

Refunds are made in the currency you were charged in. If your provider converted the payment, the amount you receive back may differ slightly because of movement in their exchange rate — that difference is theirs, not ours.

If you are considering a PayPal dispute, contact us first. We can almost always resolve it faster directly, and a dispute freezes the order while it is investigated, which delays any remedy you are owed.

Raising a chargeback for an order delivered as described may result in your account being suspended and future orders refused.

None of this affects your statutory rights, or your right to dispute a payment you did not authorise.

If you deal with us as a consumer, you may have rights under local law that this policy cannot reduce, including rights where a service is not supplied with reasonable care and skill.

Because delivery normally begins within minutes, you are asking us to start supplying the service immediately. Where a statutory cancellation period applies to digital services, it may be lost once delivery has begun — but anything not yet delivered is still refundable under this policy.